aqjili Frequently Asked Questions

aqjili requires government-issued photo identification as part of its Know Your Customer (KYC) process. Accepted documents include your Philippine passport, PhilSys National ID, UMID, SSS ID, driver's license, or PRC ID. Upload clear photos of both the front and back of your chosen ID through the Verification section of your account settings. KYC is typically completed within 24 hours on business days.

No. aqjili strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all related accounts and forfeiture of any associated balances. If you have lost access to your existing account, please contact support at [email protected] rather than registering a new one.

On the aqjili login page, click the "Forgot Password" link below the login form. Enter the email address registered to your account and we will send a secure password reset link. The link expires after 30 minutes for security. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected] for manual assistance.

You can request account closure by emailing [email protected] with the subject line "Account Closure Request" from your registered email address. Please allow up to 3 business days for processing. Any remaining PHP balance in your wallet will be returned to your designated withdrawal method before the account is permanently closed. Note that closure is distinct from self-exclusion — see our Responsible Gaming page for self-exclusion options.

The minimum deposit on aqjili is ₱100 PHP for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 PHP due to standard bank processing requirements. There is no maximum deposit limit for standard verified accounts, though high-value deposits may trigger an additional verification step as part of our security protocols.

GCash and PayMaya withdrawals from aqjili are generally processed within 1 to 3 hours during business hours (8 AM to 10 PM Philippine Standard Time). Requests submitted outside these hours are processed on the next available business day. E-wallet withdrawals are the fastest option on aqjili and are the most popular choice among Filipino players for this reason.

Bank transfer withdrawals to BPI, BDO, Metrobank, and other Philippine banks typically take 1 to 3 business days to reflect in your account after aqjili approves the withdrawal request. Processing times can vary depending on your bank's internal clearing schedule. InstaPay-enabled banks may receive funds faster. aqjili recommends using GCash or PayMaya for faster access to your winnings.

aqjili does not charge platform fees on standard deposits or withdrawals. However, your payment provider (GCash, PayMaya, your bank) may apply their own transaction fees depending on your account type and the transaction size. We recommend checking your e-wallet or bank's fee schedule. If you make more than one withdrawal per day, a small processing fee may apply to subsequent requests.

The minimum withdrawal amount on aqjili is ₱200 PHP for GCash and PayMaya. For bank transfers to BPI, BDO, Metrobank, and other Philippine banks, the minimum withdrawal is ₱500 PHP. Your account must be fully KYC-verified before any withdrawal is processed. Bonus funds are subject to wagering requirements before they can be withdrawn — please review the Bonuses and Promotions terms for details.

Yes. aqjili's live casino is fully optimised for mobile browsers on Android and iOS devices. You can enjoy live dealer baccarat, roulette, blackjack, and other live table games directly from your smartphone or tablet without needing to download a separate app. A stable internet connection — either mobile data or Wi-Fi — is recommended for the best live streaming experience.

Yes, aqjili is committed to fair play. All slot games and casino titles on aqjili use certified Random Number Generator (RNG) technology, and game providers publish their Return to Player (RTP) rates in the game information panel. RTP rates for popular JILI slots typically range between 96% and 98%. aqjili operates under PAGCOR authorization, which requires games to meet fairness standards set by the regulator.

aqjili offers sports and live event betting tailored to Filipino interests. This includes coverage of PBA (Philippine Basketball Association) games, NBA, UFC, and boxing events, as well as online sabong where available. Betting markets, odds formats, and available events are displayed in the sports section of your aqjili account. Please check current availability as sports and event offerings can vary by season and regulatory status.

A wagering requirement (also called a rollover or turnover requirement) means you must wager a specified multiple of your bonus amount before the bonus funds — and any winnings derived from them — become eligible for withdrawal. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total qualifying bets. Different games may contribute different percentages toward meeting the requirement. Check the specific bonus terms on aqjili for exact details.

Yes, aqjili rewards regular players through a loyalty points program. As you play eligible games, you accumulate points that can be redeemed for bonus credits, free spins, or other rewards. Higher-tier players may be invited into aqjili's VIP program, which includes dedicated account management, faster withdrawal processing, exclusive promotions, and higher deposit and withdrawal limits. VIP tier eligibility is based on activity levels over a rolling period.

Yes, most aqjili bonuses and free spins carry an expiry period — typically 7 to 30 days from the date of issue, depending on the specific promotion. If you do not meet the wagering requirements within the validity window, the bonus and any associated winnings will be removed from your account automatically. Always check the expiry date in your Bonus Wallet so you can plan your play sessions accordingly and avoid missing out.

The minimum age to register and play on aqjili is 21 years old, in strict compliance with PAGCOR regulations governing casino-style online gambling in the Philippines. All new accounts are subject to age verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and reported to PAGCOR. If you are a parent or guardian, please keep your aqjili login credentials private to prevent underage access.

aqjili offers a self-exclusion tool that temporarily or permanently locks your account. You can activate self-exclusion for 6 months, 1 year, 2 years, 5 years, or permanently through the Responsible Gaming section of your Account Settings. Alternatively, email [email protected] with the subject "Self-Exclusion Request." Once activated, your account is locked immediately, all marketing communications stop, and any remaining PHP balance is returned to your withdrawal method within 3 to 5 business days.

Yes. aqjili provides deposit limits, loss limits, and session time controls directly inside your Account Settings under the Responsible Gaming tab. You can set daily, weekly, or monthly caps on deposits and losses. Reductions take effect immediately; increases require a mandatory 24-hour cooling-off period. These tools are free to use and are designed to help you stay in control of your aqjili gaming activity at all times.

If you or someone you know needs help with problem gambling, several support resources are available in the Philippines. PAGCOR operates a responsible gaming desk and an exclusion registry covering multiple licensed operators. The National Center for Mental Health (NCMH) in Mandaluyong provides counselling for behavioural addictions. Gamblers Anonymous Philippines holds peer support meetings in Metro Manila, Cebu, and Davao. aqjili's own support team is also available 24/7 at [email protected].