Built-In Controls for Every aqjili Player
aqjili gives every registered player direct access to a full suite of responsible gaming controls — right from within your account settings. These tools are free, instant to activate, and designed to put you firmly in charge of your own gaming experience.
Deposit Limits
Set a daily, weekly, or monthly cap on how much PHP you can deposit into your aqjili account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately — raising it requires a 24-hour cooling-off period.
Session Time Limits
Define how long you can remain logged into aqjili in a single session. When your time limit expires, you will be automatically logged out regardless of any ongoing activity. You can also configure on-screen reminders to alert you after a set number of minutes of continuous play.
Cool-Off Periods
Need a short break from gaming? A cool-off period temporarily suspends your aqjili account for a defined stretch of time — from 24 hours up to 6 weeks. During a cool-off, you cannot log in, place wagers, or make deposits. The suspension is applied immediately upon your request.
Self-Exclusion
For players who need a longer or permanent break, aqjili offers a self-exclusion program. You can request self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is locked and all marketing communications are stopped immediately.
Reality Check Alerts
Reality check alerts are periodic on-screen notifications that display how long you have been playing and how much you have wagered during your current session. These prompts help you stay aware of time spent on aqjili and make informed decisions about whether to continue playing.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have configured, aqjili will prevent you from placing further wagers for the remainder of the period — giving you a hard financial safety net without requiring you to close your account entirely.
As mandated by PAGCOR, all casino-style gambling activities in the Philippines are strictly restricted to individuals aged 21 and above. aqjili enforces this rule absolutely — no exceptions.
Strict 21+ Policy at aqjili
aqjili strictly enforces the 21+ age restriction mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) for all forms of casino-style online gambling in the Philippines. This is not just a legal requirement — it is a commitment we take seriously as part of our responsible gaming obligations to Filipino communities across Manila, Cebu, Davao, Quezon City, Makati, and beyond.
Every new aqjili registration is subject to mandatory Know Your Customer (KYC) age verification before a player can deposit funds or access real-money games. Accepted identification documents include the Philippine passport, UMID, PhilSys National ID, driver's license, SSS ID, and other government-issued photo IDs showing your date of birth.
Where aqjili has reason to suspect that a player may be under 21 years of age, we will immediately suspend that account pending verification. Any account found to belong to a person under 21 will be permanently closed and the matter reported to PAGCOR in accordance with our licensing conditions.
If you are under 21 years old: You must not attempt to register, access, or use aqjili in any way. Providing false information to circumvent the age verification process is a violation of our Terms & Conditions and may constitute a legal offence under Philippine law.
For parents and guardians: If you share a device with younger family members, we strongly recommend using parental control software and keeping your aqjili login credentials confidential. If you believe a minor has accessed your aqjili account, contact our support team immediately at [email protected].
Is Your Gambling Still Under Control?
Problem gambling can develop gradually — and many players do not recognize the signs until the situation has already escalated. The questions below are adapted from the Problem Gambling Severity Index (PGSI), widely used by responsible gaming organizations across Southeast Asia. Be honest with yourself when reading through them.
Have you bet more money than you could really afford to lose?
Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
Have you gone back to try to win back money you had lost — sometimes called "chasing losses"?
Have you borrowed money or sold anything in order to fund your gambling?
Have you felt that you might have a problem with gambling — even if you told yourself you had it under control?
Has gambling caused you health problems, including stress, anxiety, or difficulty sleeping?
Have people around you — family, friends, or a partner — criticized your gambling or told you it was causing problems?
Have you felt guilty about the way you gamble, or about what happens when you gamble?
Has gambling caused any financial problems for you or your household?
If you answered "Yes" to any of the questions above, it may be a sign that your gambling is becoming problematic. Please use aqjili's responsible gaming tools — or reach out to our support team — to take action before the situation worsens.
Spending more time or money on gambling than you intended or planned.
Neglecting work, school, family responsibilities, or social activities because of gambling.
Feeling restless or irritable when trying to reduce or stop gambling.
Using gambling to escape problems, stress, loneliness, or negative emotions.
Lying to family members or hiding the extent of your gambling activity.
Continuing to gamble despite repeated unsuccessful attempts to stop or cut back.
Making large wagers through GCash, BDO, BPI, or other payment methods in an attempt to recover previous losses quickly.
How to Activate Responsible Gaming Tools on aqjili
All responsible gaming tools on aqjili are available directly inside your account settings — no need to contact support for most controls. Here is how to access and activate them:
Log In to Your aqjili Account
Visit aqjili.app and log into your registered account using your credentials. Make sure you are accessing the official aqjili.app domain.
Go to Account Settings
Click your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu to access your player profile and preferences.
Select "Responsible Gaming"
Within Account Settings, locate and click the "Responsible Gaming" tab. This is where all player protection controls are grouped — deposit limits, session limits, cool-off, loss limits, and self-exclusion.
Configure Your Limits
Choose the tool you want to activate and follow the on-screen prompts to set your parameters. Reductions to existing limits take effect immediately. Increases to existing limits are subject to a mandatory 24-hour review period.
Contact Support if You Need Help
If you want to request self-exclusion or need assistance activating any responsible gaming tool, our support team is available 24/7 at [email protected]. All requests are processed promptly and confidentially.
Understanding Self-Exclusion at aqjili
Self-exclusion is the most comprehensive responsible gaming tool available on aqjili. It is designed for players who feel they need to take a significant break from gambling — or stop permanently. When you self-exclude, your account is fully locked, withdrawals of remaining balances are facilitated, and all promotional communications from aqjili cease immediately.
Self-exclusion periods available on aqjili are: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. A permanent self-exclusion cannot be reversed. For temporary exclusion periods, reinstatement of your account is not automatic — you must submit a written request to our support team after the exclusion period has fully elapsed, and a mandatory 7-day cooling-off review will be applied before reinstatement is considered.
aqjili's self-exclusion is platform-specific. If you are experiencing serious problem gambling, we strongly encourage you to contact PAGCOR's responsible gaming desk directly — PAGCOR operates a broader exclusion registry that may cover multiple licensed operators in the Philippines.
Your balance is safe. If you self-exclude, any remaining PHP balance in your aqjili wallet will be returned to your designated withdrawal method (GCash, bank account, etc.) within 3–5 business days of your exclusion taking effect.
To request self-exclusion immediately, email [email protected] with the subject line "Self-Exclusion Request" and your registered account email address. Our team will process your request and confirm deactivation within 24 hours.
aqjili's Responsible Gaming Philosophy
Responsible gaming is not a checkbox for aqjili — it is a foundational principle that shapes how we design our platform for Filipino players. We understand that online casino and sports betting products carry inherent risk, and we take our obligation to protect players seriously, particularly within the Philippine context where gambling culture is deeply rooted in entertainment and community.
aqjili operates under PAGCOR authorization, and responsible gaming compliance is a core condition of that authorization. We work within the regulatory framework established by PAGCOR to ensure that our platform meets — and where possible exceeds — the minimum standards for player protection required of licensed online gaming operators in the Philippines.
We also recognize that responsible gaming is a shared responsibility. aqjili provides the tools and the information — but ultimately, every player must make their own informed decisions about whether, how much, and how often they gamble. Our role is to make sure those decisions are always made with full awareness, accurate information, and access to meaningful controls.
Gambling as Entertainment — Not Income
One of the most important principles aqjili promotes is treating gambling strictly as a form of entertainment — not as a way to earn money, supplement income, or recover financial losses. The house edge in casino-style games means that over time, the expected outcome for any player is a net loss. This is not unique to aqjili — it is a mathematical reality of all licensed gambling products worldwide.
Before you play, set a clear budget — an amount of PHP you are genuinely comfortable losing — and treat it exactly as you would treat the cost of a night out, a concert ticket, or any other leisure activity. If you hit your budget, stop. Never chase losses by depositing more. Never gamble with money earmarked for rent, utilities, groceries, children's school fees, or other essential expenses.
Playing Responsibly — Practical Tips for Filipino Players
- Set a fixed gaming budget before you start each session and stick to it — use aqjili's deposit limit tool to enforce it automatically.
- Never play when you are feeling stressed, sad, angry, or under the influence of alcohol. Emotional states impair decision-making and make responsible play significantly harder.
- Take regular breaks. Use aqjili's session time reminder feature to alert yourself after 30 or 60 minutes of continuous play.
- Keep gambling in balance with other activities — family time, work, physical activity, and community involvement should always come first.
- Never borrow money — from family, friends, or financial institutions such as BDO, BPI, or Metrobank — for the purpose of gambling.
- Keep track of your actual wins and losses using aqjili's bet history feature. Accurate records help you stay honest about the real cost of your gaming activity.
- Talk openly with a trusted family member or friend about your gambling habits. Isolation around gambling behaviour is often an early warning sign.
- If you notice any of the warning signs listed on this page, take action early — use the cool-off or self-exclusion tools before the situation escalates.
aqjili's Obligations Under PAGCOR Authorization
As a PAGCOR-authorized platform, aqjili is required to maintain and enforce a comprehensive responsible gaming program covering age verification, player self-exclusion, problem gambling detection, staff training, and regular reporting to PAGCOR. We take these obligations seriously and integrate them into every aspect of our platform operations.
Our responsible gaming measures are reviewed and updated regularly in line with evolving PAGCOR guidelines, international best practices from organizations such as the World Lottery Association (WLA) and the Responsible Gambling Council, and the lived experiences of Filipino players who reach out to our support team. We are committed to continuous improvement in this area.
For questions about aqjili's responsible gaming program, to activate any player protection tool, or to report a concern about your own or another player's gambling behaviour, contact our dedicated responsible gaming support line at [email protected]. Support is available 24/7 in English and Tagalog.
Getting Help in the Philippines
If you or someone you know is struggling with problem gambling, professional support is available in the Philippines. The following organizations provide confidential counselling, crisis intervention, and long-term support for individuals and families affected by gambling disorder.
PAGCOR Responsible Gaming
PAGCOR operates a dedicated responsible gaming program and exclusion registry for the Philippines. Contact PAGCOR directly for information on multi-operator exclusion options and official player protection resources.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong, Metro Manila provides mental health services including counselling for behavioural addictions such as problem gambling. Services are available to all Filipino residents.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) runs peer support groups across Metro Manila, Cebu, Davao, and other cities. GA meetings provide a confidential, non-judgmental environment for individuals dealing with compulsive gambling.
aqjili Support Team
Our 24/7 support team can help you activate any responsible gaming tool on your account, discuss your concerns in confidence, and refer you to appropriate external support. Email us at [email protected] — in English or Tagalog.
Enjoy aqjili — Play Smart, Stay in Control
aqjili is built for Filipino players who want a secure, fair, and genuinely enjoyable online gaming experience. Use our responsible gaming tools, set your limits, and play on your own terms. Remember — gaming should always be fun. Players must be 21 or older to register and play.
21+ Only PAGCOR Authorized Gambling Involves Risk